Frequently Asked Questions
Everything you need to know about our premium home textiles.
What materials are used in KoalaCloth products?
We prioritize comfort and sustainability by using 100% organic cotton, premium bamboo fibers, and high-quality linens sourced from ethical suppliers.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days.
What is your return policy?
We offer a 30-day risk-free trial. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund.
How should I care for my linens?
To maintain the softness and longevity of your fabrics, we recommend machine washing on a gentle cycle with cold water and tumble drying on low heat.
Do you offer international shipping?
Yes, KoalaCloth ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
Are your dyes safe and eco-friendly?
Absolutely. All our products are OEKO-TEX certified, meaning they are free from harmful chemicals and safe for your skin and the environment.